At EmpGym, we prioritize your satisfaction and are committed to ensuring a hassle-free experience with every purchase. If you're not entirely satisfied with your order, our Returns and Refunds Policy is designed to address your concerns. Here's how it works:
Initiating a Return: To begin the return process, please ensure the item is unused, in its original condition, and with all tags intact. Returns are accepted within 30 days of purchase.
Refund Process: Our refund process is simple and efficient. Upon receiving and inspecting the return, the refund will be promptly transferred to the original payment method. Please allow 5-7 business days for the refund to be processed. To expedite the process, we recommend providing visual evidence such as photos or videos showing any defects or damage for a swift resolution.
Steps to Initiate a Refund:
- Contact our customer service team at support@EmpGym.store to start the return process. Provide the reason for return along with your order number.
- Await instructions on the return shipping address.
- Once we receive and verify your return (typically within 72 hours), you will receive a confirmation email.
- Refunds, if applicable, will be processed within 7 days. Please note that your bank or credit card company may require an additional 3-5 business days to process.
Scenarios and Coverage:
- Customer Dissatisfaction: If the return is due to customer dissatisfaction, return shipping costs are the customer's responsibility. Refunds will be issued for the item cost less the original shipping charge.
- Defective Product: In the event of a defective product, please provide a clear picture of the defect to support@EmpGym.store. We will arrange a return label, and upon inspection, issue a full refund.
- Damaged Package: If your package arrives visibly damaged, document the damage with photos and contact us immediately. We will collaborate with the carrier to resolve the issue, offering a replacement or refund accordingly.
- Incorrect Product or Size: If the product sent to you is incorrect or the wrong size, contact us at support@EmpGym.store for further instructions. We'll provide a return label, and upon receiving the item, dispatch the correct product or issue a refund.
- Non-Arrival of Product: If your product is past the expected delivery date and you haven't received any notification from us, contact us immediately. We will address the situation and refund your entire amount if necessary.
Cancellation Policy: If you wish to cancel your order after confirmation, contact support@EmpGym.store. You will incur no loss from the cancellation, and it can be done without any costs.
For any inquiries or concerns regarding returns and refunds, our dedicated customer service team is available at support@EmpGym.store.
Thank you for choosing EmpGym for your workout clothing needs. Your trust is invaluable to us, and we eagerly look forward to providing you with exceptional service!